I quit my interaction with the support team and asked for help to a higher level or at least someone that could understand my frustration. Please, let me know whether this option suits you.”Īhh… a downgrade? I said NO! I am willing to downgrade the version but not to a different program. “ We do understand your frustration and we can offer to switch your Luminar Neo license to Luminar AI that works fine with your hardware. Skylum support team answered the following: While searching the web, checking forums and asking questions, Skylum offered an “outstanding solution” explained in the next section. So, there I was trying to find the solution as fast as possible, but nothing came to my mind. Now it will load Luminar Neo opening splash window and quit out of a sudden. To elevate my frustration, the problem got worse. They advised not to reinstall, but I did!Īfter reinstalling the OS and loading all my applications and software, the time to run Luminar Neo came. Microsoft somewhat agreed with Skylum in saying that the problem might follow the hardware limitation and/or a program issue. Microsoft support ran all the tests and checks on my PC, and everything was fine. I spent 2 hours in a chat with Microsoft troubleshooting the OS and evaluate the possibility to reinstall the operating system to rule out a buggy or corrupted installation. So, I thought that something else might be the problem. I refused to believe that to fix my issue I had to invest 300+ euros in buying a new processor. It is not that I could not do it with LR and PS, it is that with Luminar Neo I cut in half my workflow time due to AI features. I think I am doomed because I don’t have plans to upgrade my PC” Troubleshooting continued…īy that time, I was really concerned because I had deliveries to make and of course record the video tutorial for my YouTube Channel. I replied: “How come now the system requirements is the issue as it was working just fine. What? Now the processor is not supported. Namely, the system requires AMD Ryzen 5 or better / CPU Intel® Core™ i5 or better. One hour after my last email they answered the following: “ I ‘m sorry to say so, but your processor doesn’t meet the tech requirements – AMD Ryzen 3 3200G with Radeon Vega Graphics. They provided the instructions of how to get the “System Summary” and export it. They answer back two hours after asking for this: “ Could you please let us know your hardware configuration?”. They answered back to me the next day telling me this: “Let’s try to restore from backup” to which I answered that I had already reinstalled Luminar Neo. Now it was time to call for HELP! Asked for helpĪfter the steps and attempts described above, I decided to open a ticket with the Skylum support team. Tested Lightroom and Photoshop: Both programs worked fine, but when opening Luminar Neo as a plugin the computer crashed!! I will not bore you with my frustration and attempts in trying to fix it by my own, but I will share below the things I did trying to find the root cause to fix it: Now I was worried about the problem and surprised because it was working just fine a few hours ago. I started to receive “not enough ram” messages from Windows, the processor fan was running like crazy, and the overall performance of the PC was diminished. Problems started if I had Photoshop or LR opened at the same time as Luminar Neo. Both softwares worked fine alone or interacting with each other. I then decided to test Photoshop and Lightroom to see how they behave. The program started to suddenly quit and/or restart by itself and none of the edits were recorded. I tried to fix it by closing and opening Luminar Neo, and guess what, it got even worse. When the PC restarted and I opened the program again, the issue got worse. I said to myself, don’t panic, a simple computer restart will help. Also, the AI features took forever to complete, and, in most cases, there were not applied. Basically, when I stared editing a photograph and I tried to move a slider it was sluggish and lagged a lot. In this section I will describe the problem. I have a PC running Windows 11Pro, 16GB of RAM, 550GB SSD Ryzen 3 3200G Processor with integrated graphics. Even when running the screen capture software and other tools I use to make my videos, the program ran perfectly fine. Out of the blue I noticed that the program was running extremely slow, behaved strange and that something wasn’t right. A few days ago, I started preparing the content for my next video tutorial, I selected the photograph to edit, crafted the workflow in paper, established the recording timing and structure, and opened Luminar Neo as I always do.
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